Ordering through jeffwan.com will allow you to create an account so you can check the status of your order, as well as faster check out on future orders. You will be prompted to create an account or log in to your existing account during checkout. You can also login to your account to check the status of an order by referring to the link in the order confirmation email you received after checking out. If you forget your account password, please click "forgot password" when signing in to reset your password, then follow the prompted directions to reset your password.
You can sign up for the Jeff Wan newsletter at the bottom of every page. You will receive periodic updates on new styles, events, and restocks. You can unsubscribe at any time by selecting "unsubscribe" at the bottom of any newsletter.
Once your order has been processed, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.If you need assistance with your order, please email us at email@example.com.
Products on jeffwan.com are sold on a first come first served basis.Your item is not reserved once you add to cart. Once you begin the checkout process, the item will be reserved for 5 minutes to allow you to complete your purchase.
While we strive to keep stock available, we are currently experiencing high demand. If the item you are interested in is currently out of stock and we plan to restock the item, there will be the option to enter your email address to be notified if and when the item is restocked.We do not guarantee any or all products will be replenished after selling out.
SHIPPING & DELIVERY
Domestic shipping (Within the US)
We offer free ground shipping for all orders to the 48 contiguous U.S. States.
Ground: Free Standard
Overnight: $50 For Hawaii, Alaska, Puerto Rico: $25
International shipping (Outside the US)
We offer international shipping worldwide.
International Economy: Free International
Duties and Taxes
All orders shipped outside of the US will be subject to Duties and Taxes. Customers are responsible for any duties and taxes required by their country.
Estimated delivery time
Orders placed before 1:00pm (ET) will be shipped out within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.
Ground Shipping (within the US): 3-5 business days
Standard Overnight Delivery (within the US): 1 business day
International Economy Shipping: approximately 7-10 business days
International Priority Shipping: 1-3 business days
Please note we do not ship to PO boxes.
RETURNS & EXCHANGES
Jeff Wan will accept U.S returns for refund in their original condition within 14 days of receipt of your order. Returned leathergoods must also include the original box and dust bag. Handbags with any sign of wear will not be accepted for a return.
Request a return for US orders
If you would like to request a return, please email firstname.lastname@example.org with your order number in the subject line. Once your request is received, a return authorization and domestic shipping label will be emailed to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed. Jeff Wan reserves the right to refuse any return on merchandise that does not meet the above requirements. If a return does not meet the requirements above, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.
Request a return for international orders (Outside US)
If you would like to request a return for an order shipped outside the US, please email email@example.com with your order number in the subject line. Please be aware that original shipping costs and duties and taxes are non–refundable, and a $25 fee will be applied for any international order return. When you have completed the form, you will be emailed a prepaid return label for you to affix to your parcel to send back.All items must be returned in original condition, not used, and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.Jeff Wan reserves the right to refuse any return on merchandise that does not meet the above requirements. Please be aware that international customs duties and taxes are not refunded for shipments outside the US.Customs, or any additional charges for returning the product, will not be covered by Jeff Wan. Any charges will be due to be payable by the customer if incurred by Jeff Wan and will be subtracted from any refund amount.If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, Jeff Wan will seek to recover from the customer all costs or any fees incurred by Jeff Wan. Please note that if a customer refuses to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us and the shipping fee will be subtracted from the refund amount.Normally, shipping a return takes 1-2 weeks, but depending on the country’s customs clearance process, the Jeff Wan product could be held by customs for up to a maximum of 10 weeks. Jeff Wan is only able to offer a refund when the bag is safely returned to our logistics depot.
If your order was placed within the US, all taxes will be refunded. For orders placed outside the US, shipping costs, customs duties and taxes are non-refundable through Jeff Wan. However, you may be able to recover the duties and taxes by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. We do not cover any additional bank charges charged by the local banks or any additional shipping and handling charges paid on your original shipment, and these will be deducted in the event you return one of our products.
All payments made on jeffwan.com are secure. You may pay by debit card, credit card or Paypal. Payment via bank transfer, check or COD are not accepted. We do not accept orders via telephone at this time. New York state residents will be charged sales tax.The price of products outside US is calculated according to the rate of exchange between the base currency on our website and the local currency of the destination country at the time you place your order. We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the website. You will be charged according to the applicable exchange rate at the time you place your order via the website.
All of Jeff Wan’s leather goods are unique in that they have been handcrafted using traditional techniques and the very finest materials, chosen to guarantee optimal customer satisfaction. In order to keep your handbag or small leather goods looking great for as long as possible, we advise you take the following precautions:-Ensure that you store your leather goods in a cool, dry place inside the protective pouch designed for this purpose.-Avoid over-exposure to direct sunlight, artificial light or sources of heat.-Keep leather goods away from water, oils, perfumes and cosmetics.-Try not to let your leather goods rub against other objects as this may lead to color migration.
All Jeff Wan products are made in New York City. Your satisfaction is of great value to us, and we will repair any and all manufacturing defects in as timely a period as possible. Our leather products are made with genuine Italian, Spanish, and American leather. This means each skin is unique in its own specific coloring, markings, and the surface is susceptible to scratching. Variations in surface and scratching are not viewed as defects.Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from jeffwan.com. Repair requests presented within the first year of use will be considered and addressed as soon as possible. Jeff Wan product guarantee is valid for one year after purchase date. To make a repair request, please send an email to firstname.lastname@example.org with a detailed description of the repair.By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.